Terms of Service


General Terms And Conditions Of Service

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures. By clicking on the “I ACCEPT” or “Agreed” button, You are consenting to be bound by these General Terms and Conditions for using Website/App and for availing the services of Welleazy. Please ensure that You read these terms and conditions carefully before You use the service of this portal. If You do not agree to be bound by (or cannot comply with) any or all of them, do not check/click the “IACCEPT” or “AGREE” box, do not complete the registration process, and do not attempt to access or use any services of Welleazy including its Website/App .When You register/access any services of Welleazy, You are bound by all of the terms and conditions which are intended to be fully effective and binding including privacy policy and all other operating rules, policies, and procedures that may be published/updated on the Website.

These general terms and conditions is an agreement made between M/s. Welleazy Healthtech Solutions Private Limited, India (hereinafter referred to as “Welleazy” or “Company”) and the user (hereinafter referred to as “You” or “Your” or “User”) who avails any service from Welleazy. The word You shall mean the individual, company or any other legal entity for which the terms and conditions of this agreement are agreed to and includes affiliates of the Company or any other legal entity. If You agree to these terms and conditions of a company or any other legal entity, You represent that You have the authority to bind such entity and its affiliates. You represent that You are a valid person meeting age and other requirements for entering into an agreement and in the event that You are a parent or guardian of a minor, You represent and warrant that You have the legal capacity to act on behalf of such minor and acknowledge and agree that the provisions of this agreement will be equally applicable to the minor.

The Url: www.welleazy.com (“Website/Site”) and its mobile application (“App”) is owned by the legal entity ‘Welleazy Healthtech Solutions Private Limited’. The terms and conditions of engagement with Welleazy as per these general terms and conditions of service will apply in all cases where You register / avail services from Welleazy and even if You are a guest and not a registered user of the Website/App. This agreement supersedes all previous oral and written terms and conditions (if any) communicated to You relating to Your use of the Website/App to avail the services.

Change to the Terms of Use:

Welleazy reserves the right that at its sole discretion it may change, modify, add or remove these terms and conditions at any time in part or in whole without prior notice to You and such modifications shall be effective immediately upon posting the revised terms and conditions. You agree to check and review these terms and conditions periodically to be aware of such changes/modifications and your continued use of Welleazy Website/App following the posting of revised Terms and Conditions of Use means that You accept and agree to the changes and the revised Terms of Use. We do not undertake to notify You of proposed or actual changes. In addition, when using certain services through the Website, You may be subject to any additional terms and conditions by Welleazy applicable to such services and therefore Your use of such services shall be subject to the additional terms and conditions that may be posted on the Services from time to time, including, without limitation, the Privacy Policy and other policies. All such terms are hereby incorporated by reference into these Terms of Service.

Access and Use of Services:

Service Description:

Welleazy through its partner organisations primarily provides primary healthcare services and related services and does not treat medical emergencies. You understand and agree that use of Welleazy services is entirely at Your own risk and that in no event shall Welleazy be liable for any direct, indirect, incidental, consequential, special, exemplary, punitive, or any other monetary or other damages, fees, fines, penalties, or liabilities arising out of or relating in any way to this Site, or sites accessed through this Site, App, and / or content or information provided herein (hereinafter referred to as ‘general indemnity’ protection to Welleazy). Information provided on Welleazy Website/App should not be construed as medical advice or used for treatment purposes and no content in the Website / App intends to provide medical advice, professional diagnosis, opinion, treatment to You or any other individual.

Third Party Links/Materials:

Under no circumstances will Welleazy be liable in any way for any content/information or materials of any third parties contained in the services delivered by Welleazy via this Website / App, which may include hypertext links or pointers to information that is created, owned and managed by external medical service providers (hereinafter called ‘MSPS’) to assist You in Your services or any promotional links. When You select a link to an outside website/services/resources, You agree that You do so at Your risk and are subject to the terms and conditions of the owners / sponsors of that outside website. Welleazy does not guarantee the availability of such linked pages at all times. The inclusion of any link does not imply affiliation, endorsement or adoption by us of the linked site. Welleazy has no control over such websites, services and resources and Welleazy is not responsible for and does not endorse such sites, services and resources. You agree to receive reports, documents, notifications, confirmations, administrative messages, communications, phone calls and messages from Welleazy or the owners / sponsors of external websites notwithstanding a DND (do not disturb) registration You may have with the providers of communication channels.

You agree and grant Your consent that Welleazy may record all conversations, audio or video calls for purposes of medical records and quality and training purposes.

Medical Service Providers:

Services offered by the company are not health insurance policies. Welleazy provides the services through own or independent medical professionals/ organizations/ institutions/ ambulance providers/ pathology labs/ radiology labs/ others (“Medical Service Providers”). Welleazy may provide users with discounted services either through self or through any of the Medical Service Providers at certain locations and access to including, but not limited to, virtual health services.

The Medical Service Providers are independent entities/professionals in private practice and are neither employees nor agents of Welleazy and/or its parents, subsidiaries or affiliates. Welleazy is only an aggregator/ facilitator of independent Medical Service Providers and merely an intermediary providing the Website and App as a platform to offer services to You/Users. Welleazy does not recommend or suggest any particular Medical Service Provider or promote any particular Medical Service Provider’s name or practice. Further, Welleazy does not make any representations or warranties with respect to Medical Service Providers or the quality of the healthcare services they he/she may provide. Welleazy shall not be responsible for any breach of service or service deficiency by any Medical Service Provider.

Welleazy makes no express or implied representations or warranties about the description, quality, fitness for any particular purpose, productiveness, or any other matter in relation to any product or service and disclaims any implied warranties, including, but not limited to, warranties or implied warranties of merchantability or fitness for a particular purpose or use or non-infringement. In addition to this Welleazy also does not authorize anyone to make any warranty on Welleazy’s behalf.

You shall not deliberately use the Services in any way that is unlawful or harms Welleazy or Medical Service Providers, Welleazy’s directors, employees, affiliates, distributors, partners, service providers and/or other users of the Website. If Welleazy suspects any illegal, wrongful or fraudulent activity, then notwithstanding any other rights that Welleazy may have. Welleazy reserves the right to inform the relevant government or law enforcement authorities. Welleazy will cooperate in all investigative procedures or requests for access / information initiated by any such government or law enforcement authorities.

Welleazy reserves the right, in its sole discretion and without any obligation, to make improvements to, or correct any error or omissions in, any component of, or term relating to, the Services provided to You by Welleazy and update information from time to time.

Any advice provided by any Medical Service Provider shall depend solely on the completeness and accuracy of the information provided by You. Neither Welleazy nor any Medical Service Provider shall be responsible for any damage, whether physical, emotional, psychological or financial, caused to You due to any improper/unintended use of the Services, which includes but is not limited to the misinterpretation of the advice given by any Medical Service Provider to you.

The Service offered by Company and Medical Service Provider are provided on “As Is” and “As Available” basis and may be subject to certain limitations. Consequently, in no event shall Welleazy and/or any Medical Service Provider be liable to You or any third party for any indirect, consequential, exemplary, incidental, special, or punitive damages, including lost business/revenue/profit/goodwill or damages arising from Your use or unavailability of the Services and/or any other the services offered to You by Welleazy in any manner whether or not Welleazy has been warned of the possibility of such damages or could have reasonably foreseen such damages. You shall not be entitled to specific performance of any of the Terms. The foregoing limitation of liability shall apply to the fullest extent permitted by law in the applicable jurisdiction and, regardless of the form of the action, will at all times be limited to the aggregate of amount received from You by Welleazy. You specifically agree and understand that neither Welleazy nor any Medical Service Provider is liable to You for any content or illegal conduct of any third party and that You alone accept such risk of harm.

The views and suggestions expressed by Medical Service Providers in the course of providing the Services shall in no manner be construed as an endorsement by Welleazy. Welleazy shall not be responsible in any manner whatsoever for any act, omission, treatment, diagnosis, advice, view, suggestion or opinion, whether medical or non-medical, professional or non-professional conduct of any Medical Service Provider for any reason whatsoever. Welleazy is free to change the Medical Service Providers at its sole discretion. Welleazy is entitled, without any liability whatsoever, to refuse, limit, suspend, vary or discontinue the provision of any of the Services at any time for any reasonable cause as Welleazy may deem fit.

Notwithstanding the aforesaid, the provision of services by any Medical Service Provider and any matter relating thereto including but not limited to the manner and the form in which the services may be made available to You by any Medical Service Provider may be altered, withdrawn, modified or changed at any point of time. You agree to be bound by any such modifications.

Representations and Warranties

You hereby represent and warrant that:
  • You are eligible for registration on the Website/App and creation of an Account in terms of these Terms and Conditions and have all requisite power and authority to perform the obligations imposed herein.
  • You are 18 years of age or older and that Your use of the Services shall not violate any applicable law or regulation or any existing agreement, any order or judicial pronouncement to which You are a party.
    In case a minor person (i.e. individual less than 18 years of age) obtains Services, then You will ensure that the minor person observes and complies with all the terms and conditions and assume full liability for any non-compliance or violation of the terms by the minor in a way that any non-compliance or violation by the minor person shall be deemed to have been committed by you. All information You submit is complete and accurate, current and updated and that You agree to maintain the completeness and accuracy of such information.
    You will use the services solely for Your personal and non-commercial use; and You will not use the services in any way that is unlawful, or harms any person or entity.
  • You shall not use the Website/App/Services in a way that infringes or misappropriates a third party’s intellectual property rights or personal rights;
User Covenants

Welleazy/Company hereby informs the User that the User is not permitted to host, display, upload, modify, publish, transmit, update or share any information that:
  • belongs to another person and to which the User does not have any right to;
  • is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
  • harm minors in any way;
  • infringes any patent, trademark, copyright or other proprietary rights;
  • violates any law for the time being in force;
  • deceives or misleads the addressee (or end¬user or User) about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
  • impersonate another person;
  • contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
  • threatens the unity, integrity, defence, security or sovereignty of india, friendly relations with foreign states, or public order or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting any other nation.
Prohibited Use:

Without limiting the foregoing, You/User agree to not use the Services on:
  • violating or attempting to violate the integrity or security of the services or any software of Welleazy;
  • transmitting any information (including job posts, messages and hyperlinks) on or through the services that is disruptive or competitive to the provision of Services by Welleazy;
  • intentionally submitting on the services any incomplete, false or inaccurate information;
  • making any unsolicited communications to other users;
  • using any engine, software, tool, agent or other device or mechanism (such as spiders, robots, avatars or intelligent agents) to navigate or search the service;
  • attempting to decipher, decompile, disassemble or reverse engineer any part of the services unless explicitly permitted by Welleazy;
  • copying or duplicating in any manner any of the Welleazy content or other information available from the service;
  • framing or hotlinking or deeplinking any Welleazy content.
  • circumventing or disabling any digital rights management, usage rules, or other security features of the software.
  • interfering with or disrupting the Services or servers or networks connected to the Services, or disobey any requirements, procedures, policies or regulations of networks connected to the Services; or
  • harvesting or collecting email addresses and/or identifiable information of other users from the Services by electronic or other means
  • any other activity which is considered undesirable or illegal under law
Infringements:

Any infringements of Patents, Intellectual Property Rights, Trademarks if noticed shall be brought to the notice of Welleazy by writing to hello@welleazy.com. Welleazy retains to right to modify or remove any infringed contents / offerings in order to void the infringement without any admission to the liability or any other defenses, rights or remedies available to Welleazy.

Proprietary Rights and Content Ownership:

The Website, App and Confidential Information, including but not limited to all intellectual property rights such as company name, logos, product and service names, trademarks, services marks etc. shall remain the property of Welleazy. Welleazy has all ownership rights for the design, contents and packaging of its services and offerings. Any unauthorized use or copying or display or distribution or exploitation of the design or terms and contents of the services and offerings are prohibited.

Notices:

All notices and other communications required or permitted here under shall be in writingand signed by or on behalf of the party giving itunder these Terms in the English language, andgiven tothe other party at the address set forth below and deemed given when delivered in person and shall be sent by e-mail or mailed by prepaid registered courier, or otherwise delivered by hand.

For the purposes of this clause, the Parties’ electronic mail addresses and mobile numbers shall be the following
Welleazy:
Email: hello@welleazy.com
Phone: +91-88840 00687

You: The email address or mobile number provided by you to us or as updated from time to time by notifying Welleazy.

Assignment:

Welleazy may at its sole discretion assign the rights and obligations under this agreement to another party without notice to the User. User shall not assign services or his/her rights/interest/obligations to any other person/third party without prior written consent of Welleazy.

Force Majeure

Welleazy will make every effort to deliver performances on time. However, Welleazy shall be free from any claims and damages in case of any delays or non-performances due to any force majeure event, natural or man-made; including conditions which may restrict or prevent performance including acts of God or acts of the government authorities on the specific day of service request like traffic weather, non-availability of phone connections, software or other breakdowns, non-accessibility, conditions of risk or any un-foreseen incidents, etc. if beyond the reasonable control of Welleazy.

Term and Termination

This Agreement will remain in full force and effect while the User is a user of any of the Services in any form or capacity.

Welleazy reserves the right to terminate/refuse/cancel any account in cases:
  • A User breaches any terms and conditions of this terms of use or privacy policy;
  • Welleazy is unable to verify or authenticate any information provided to Welleazy by a User; or
  • Welleazy believes in its sole discretion that User’s actions may cause legal liability for such User, other Users or for Welleazy or are contrary to the interests of the Service.
Once temporarily suspended, indefinitely suspended or terminated, the User shall not continue to use the Services under the same account, a different account or re¬register under a new account, unless explicitly permitted by Welleazy. On termination of an account due to the reasons mentioned herein, such User shall no longer have access to data, messages, files and other content kept on the Services by such User. The User shall ensure that he/she/it maintains has continuous backup of any User provided content, data or information on the Service, in order to comply with his/her/its record keeping process and practices. Nothing contained in these Terms of Use shall restrict Welleazy’s use of the data or right to publish information made available by a User in the public domain through the Services or any other platform managed by Welleazy after the termination or expiry or cessation of operation of these Terms in relation to a specific User.

You acknowledge that Welleazy reserves the right to terminate accounts that are inactive for an extended period of time, provided that Welleazy will use its commercially reasonable efforts to provide You with reasonable notice before terminating an inactive account.

Questions? Concerns? Suggestions

Please contact us at hello@welleazy.com to report any violations of these Terms of Service or to pose any questions regarding this Terms of Service or the Services.

Dispute Resolution By Binding Arbitration:

Most user concerns can be resolved quickly and to the User’s satisfaction by emailing Welleazy support at hello@welleazy.com. In the unlikely event that our User support team is unable to resolve a complaint You may have (or if Welleazy has not been able to resolve a dispute it has with You after attempting to do so informally), we each agree to resolve those disputes through arbitration and in accordance with the Arbitration and Conciliation Act, 1996. The arbitration tribunal shall be composed of a sole arbitrator to be appointed in consensus by the Parties. The place of arbitration shall be at Bangalore. The arbitration procedure shall be conducted in the English language and any award or awards shall be rendered in English. The award of the arbitrator shall be final and conclusive and binding upon the Parties.

Welleazy Added Services

Consultation:

Welleazy provides comprehensive consultation services that enable users to access general physicians and specialist doctors via both Virtual Consultation and in-clinic appointments. All medical professionals listed are licensed and their credentials are verified through background checks and professional registration databases. The platform allows users to schedule appointments based on the doctor’s availability and their own preferences. Users are required to share accurate and updated health information to receive appropriate and effective medical advice. Informed consent is obtained for all consultations, and Virtual Consultation sessions may be recorded for quality and reference purposes where applicable. Each consultation includes digital prescription issuance, consultation notes, and follow-up suggestions. Feedback mechanisms are integrated to ensure service quality, with periodic review and performance rating of doctors. Consultations are not intended for emergency medical situations and users will be directed to appropriate services in such cases. Follow-up consultations are encouraged within specified timelines to track treatment progress. Policies for no-shows, cancellations, and rescheduling are clearly defined to avoid service disruption and ensure operational efficiency.

Diagnostic Services:

Welleazy offers seamless access to a range of diagnostic tests including blood work, radiology scans, and full body check-ups through its network of accredited laboratory partners. Users can choose between home sample collection or visiting nearby certified diagnostic centers. The labs we partner with are NABL/NABH certified, ensuring adherence to the highest quality and safety standards. Every sample is tracked and logged into our system from collection to processing, and reports are directly uploaded to the user's secure digital health records. Reports are reviewed by medical experts and integrated with relevant consultation modules to aid in follow-up care. Users are informed of any critical or abnormal findings promptly and advised on next steps. Flexible appointment scheduling, status updates, and prompt customer support make the diagnostics process user-friendly. Cancellations or rescheduling can be done through the app, subject to lab availability and timelines. Refund policies apply in accordance with service terms. Periodic audits and mystery testing are conducted to ensure compliance, and we provide bundled diagnostic plans tailored to individual or corporate health needs.

Health Records – Capturing Customer Confidential Data:

The Welleazy platform provides a secure and centralized health record management system where users can store, access, and manage all their medical documents. Records include prescriptions, diagnostics, consultation summaries, treatment plans, immunization history, surgical notes, and more. The platform is designed with end-to-end encryption and multi-factor authentication to protect sensitive health data. Users maintain complete control over who can view or access their health records, including doctors, family members, or insurance providers, with clear consent protocols. Health records are categorized for easy navigation and searchable by date, document type, or provider. The system supports uploading of PDFs, images, and documents, and offers digitization of handwritten medical records on request. Welleazy complies with data protection regulations such as HIPAA and applicable local data privacy laws. Users can request a downloadable copy of their data or set access restrictions. All data operations are logged and monitored to detect any unauthorized access. Welleazy does not sell or use user data for marketing purposes. Periodic security audits are conducted to ensure full compliance and protection.

Insurance Records:

Welleazy enables users to securely upload and manage their health insurance information in one place. The platform supports integration with select insurers for real-time policy verification, claims initiation, and status tracking. Users can view policy coverage, beneficiary details, pre-existing exclusions, waiting periods, and renewal dates. Claims history is automatically updated, and gaps in documentation are flagged with timely notifications. Users are advised to review insurer-specific Terms & Conditions, as claim approval and settlement rest with the insurer. Welleazy acts as a digital facilitator to simplify the claims process and ensure compliance with insurance regulations. Policy reminders and document expiry alerts are built into the system. Users may also add family members' policies under their profile for consolidated access. All uploaded documents are protected with role-based access controls. Insurance data is not shared with third parties without user consent. Dedicated customer support is available for insurance-related queries. Enhanced insurance insights may be provided based on usage data to assist with policy comparisons or upgrades.

Pharmacy:

Welleazy offers end-to-end pharmacy services in collaboration with licensed pharmaceutical partners. Users can order medications by uploading prescriptions verified by registered pharmacists before processing. The system flags any contraindications or duplicate drugs to ensure patient safety. Delivery is available across serviceable locations with real-time order tracking. All medicines are dispensed in tamper-proof packaging with usage instructions, expiry dates, and manufacturer details. Cold chain logistics are followed for temperature-sensitive products. Users can subscribe for regular refills and receive automated reminders. In case of unavailability, alternatives are suggested only after approval from the prescribing doctor. Payment can be made via wallet, UPI, or credit card, and invoices are generated for every purchase. Refunds or exchanges are subject to partner pharmacy terms and conditions. Medicines are only dispensed against valid prescriptions, and self-medication is strongly discouraged. Customer feedback is used to maintain pharmacy partner ratings and service quality. Discounts or benefits may be offered via health plans or seasonal campaigns.

Health Assessment:

Welleazy provides personalized health assessment services to help users understand their current health status and future risk profile. These assessments include biometric screenings, lifestyle evaluations, clinical exams, and online health questionnaires. All tools used are validated by medical professionals and adapted to specific demographics and risk groups. Results are presented through interactive dashboards that track parameters such as BMI, cholesterol, blood pressure, and mental well-being scores. Based on outcomes, users are provided with personalized recommendations related to diet, exercise, sleep, and medical consultations. These assessments can also be integrated with care programs and wellness plans for comprehensive management. Organizations can request bulk assessments for employees, with anonymized reports for organizational health profiling. Assessments are reviewed and updated regularly to reflect the latest clinical guidelines. Users receive follow-up prompts for periodic assessments to monitor progress. Strict data security protocols are followed, and participation is voluntary with full consent. Specialized assessments may be created for senior citizens, children, or individuals with chronic illnesses.

Care Programs:

Welleazy’s care programs are structured, long-term health plans aimed at managing chronic illnesses or improving overall wellness. Each program includes a combination of doctor consultations, diagnostics, lifestyle coaching, therapy sessions, and continuous monitoring. These programs are designed after a comprehensive onboarding evaluation and goal-setting session. Healthcare coordinators are assigned to every user to provide guidance, schedule services, and track adherence. Users receive progress reports and timely intervention suggestions if deviations from the plan occur. Communication with care teams is maintained through the app, via calls, or in-person if needed. Programs can be customized based on user health goals such as weight loss, diabetes reversal, post-operative care, or stress management. Mid-program reviews help refine treatment paths for better outcomes. All user data is documented and shared only with involved healthcare personnel. These programs are scalable for individual or family use, and suitable for corporate wellness deployment. Exit or suspension from the program is subject to notice and compliance policies.

Wallet:

The Welleazy Wallet is a secure digital payment feature that allows users to conduct seamless financial transactions within the platform. Users can recharge their wallet using various payment methods like credit/debit cards, UPI, and net/mobile banking. The wallet balance can be used to pay for diagnostic services, health assessments, consultations, pharmacy orders, and more. Cashback, promotional credits, and referral bonuses are credited directly to the wallet, which users can track in the transaction history. Wallet balance is non-transferable and the additional benefits like cashback, bonus, etc may come with validity periods depending on the nature of credit. Refunds for cancelled services are processed back into the wallet for faster reuse. Fraud detection algorithms monitor wallet activity and suspicious behavior may result in temporary suspension. In case of a dispute, users can raise a request for resolution within the app. Welleazy complies with digital payment laws and ensures wallet operations are conducted through licensed financial partners. Users receive alerts for promotional credits and can view all wallet rules within the app.

Medicine Reminder:

The Medicine Reminder service provided by Welleazy helps users adhere to prescribed medication schedules by sending timely alerts. Users can set reminders based on prescription details, specifying dosage, frequency, and duration. Notifications can be received through app alerts, SMS, or emails. For ongoing prescriptions, the app allows auto-renewal and refill reminders linked with pharmacy services. Users can also log adherence and receive weekly reports on their compliance. In cases of missed doses, the system allows users to reschedule the dose and provides follow-up prompts. Reminders can be configured for family members or dependents through linked profiles. The feature supports multilingual notifications for better accessibility. This tool is purely informational and does not substitute medical advice or supervision. Data collected through the reminder system is stored securely and not shared externally. The feature can be paused or deleted at any time. Medicine names, side effects, and warnings can be linked with reminders to keep users informed.

Gym Services:

Welleazy has partnered with certified gyms and fitness centers across various locations to provide users with accessible and affordable physical wellness options. Users can register for gym services via the Welleazy platform and choose from available plans, including monthly passes, session-based bookings, or corporate-sponsored memberships. These gyms offer professional trainers, fitness assessments, and group classes tailored to individual fitness levels. Users must comply with gym policies, including safety rules, dress codes, and code of conduct. Welleazy acts as a facilitator and is not liable for personal injuries or accidents occurring during gym activities. Access to gym services is subject to availability, and some locations may have time-bound slots or member caps. Users can view gym profiles, including ratings, equipment availability, and specialties (e.g., yoga, weightlifting, aerobics), before subscribing. In case of service disruptions or partner gym closures, alternate options will be provided where feasible. Users are encouraged to consult a physician before starting a fitness program, especially if they have pre-existing medical conditions. Feedback and ratings help maintain quality and transparency across gym partners.

Home and Elderly Care:

Welleazy’s Home and Elderly Care services are designed to offer compassionate and professional support to users in the comfort of their homes. Services include scheduled visits by qualified nurses, physiotherapists, caregivers, and general practitioners for chronic illness management, post-hospitalization care, and geriatric support. Welleazy ensures that all care staff undergo thorough background checks, training in patient handling, and skill assessments before deployment. These services are available on a daily, weekly, or long-term basis depending on user needs. Real-time tracking of visit status and care reports are available through the Welleazy app for family monitoring. Users must disclose all necessary medical history and home care requirements during booking to ensure proper service allocation. Care protocols are documented, and users are encouraged to provide ongoing feedback to help improve care quality. In emergency situations, Welleazy may assist with immediate coordination but does not replace ambulance or hospital services. Home care visits may be subject to cancellation policies and may incur additional charges for extended hours or emergency requests. Welleazy holds the right to suspend services in case of repeated policy violations or caregiver abuse.

Mental Wellness:

Welleazy is committed to promoting holistic health through its Mental Wellness services, which include access to licensed therapists, psychologists, and life coaches via secure Virtual Consultation or in-person sessions. Services cater to a wide range of concerns such as anxiety, depression, relationship issues, work stress, grief, and burnout. All sessions are conducted in a strictly confidential manner, and sensitive personal information is encrypted and protected according to data privacy standards. Users can choose professionals based on language preference, specialization, and gender for a more personalized experience. Mental wellness support includes scheduled therapy, crisis intervention referrals, emotional well-being tracking, and curated self-help content like guided meditations and stress management exercises. Therapy progress is recorded and monitored (with consent) for continuity and effectiveness. Users are advised to commit to the recommended session frequency for best results. While Welleazy provides emotional health resources, it does not offer psychiatric emergency services, which should be addressed through appropriate emergency care. The platform may also facilitate peer support groups and mental wellness webinars. Users can submit anonymous feedback to help improve service quality and inclusivity.

Women’s Health:

Welleazy’s Women’s Health services encompass a broad spectrum of preventive, diagnostic, and treatment solutions tailored for women at every life stage. Services include access to gynecologists, obstetricians, fertility experts, and endocrinologists both online and offline. Specialized care offerings cover menstrual health management, hormonal imbalance diagnosis, reproductive counselling, prenatal and postnatal support, PCOS/PCOD management, and menopause care. Women can access private consultation spaces and request female healthcare providers for increased comfort and privacy. Additional features include cycle tracking, wellness blogs, fertility window alerts, and community discussion forums. All services are provided under strict confidentiality, and medical data is stored securely with restricted access. Educational programs are also available on breastfeeding, maternal nutrition, and gender-specific diseases. Welleazy encourages preventive screenings such as mammograms and cervical cancer tests through timely reminders. Partners for lab tests and diagnostics comply with hygiene and medical safety protocols specific to women’s health. User feedback is constantly used to tailor services and introduce new modules like lactation counselling and sexual health education.

Child Care:

Welleazy provides comprehensive healthcare support for children, including pediatric consultations, immunizations, nutritional guidance, and developmental tracking. Parents can book appointments with pediatricians for both general and specialist consultations through the platform. Vaccination schedules are automatically tracked and reminders are sent to ensure timely administration. Health data such as allergies, growth milestones, medical history, and prescriptions are digitally stored for continuity of care. Welleazy also offers Virtual Consultations for minor ailments to reduce the need for clinic visits. Parents can access curated articles and videos on child nutrition, mental health, safety, and first-aid tips. In select cities, at-home pediatric checkups and vaccination services are also available. A child’s account is securely managed under a parent or guardian’s profile, ensuring complete data privacy and control. Developmental screenings for speech, cognitive skills, and motor abilities are available and can be paired with therapy recommendations if needed. All pediatric care partners are vetted for child-friendly facilities, staff experience, and medical qualifications. Emergency care for children is not covered, and parents are directed to local services when required.

Health Data Extraction from Wearable Devices:

Welleazy enhances health monitoring by integrating with wearable devices like fitness bands and smartwatches. This feature allows users to sync real-time health metrics such as heart rate, sleep patterns, oxygen saturation, activity levels, and step count directly into their Welleazy profile. The integration supports brands such as Apple, Fitbit, Garmin, Samsung, and others, depending on compatibility. Once authorized, users can view visual dashboards tracking their wellness trends and receive insights or alerts based on thresholds (e.g., low sleep, high heart rate). This data is used to personalize health plans, offer preventive recommendations, and align care programs with daily activity. All transmitted data is encrypted and stored securely, adhering to global data privacy norms. Users have full control over what information is shared and can disable sync at any time. Welleazy does not validate the medical accuracy of third-party devices and recommends using this data as supplementary to professional care. Device pairing assistance is provided through in-app guides and customer support. Notifications from wearable devices can be configured to include hydration alerts, breathing exercises, and sedentary reminders.

Payments and Invoices:

Welleazy’s payment system is designed for transparency, ease, and security. All financial transactions on the platform are processed via certified and encrypted payment gateways, supporting UPI, credit/debit cards, net banking, and digital wallets. For every service availed—consultations, diagnostics, programs—an itemized invoice is generated that includes service details, taxes, applicable discounts, and payment method. These invoices are available in the user dashboard and can be downloaded or emailed for future reference or insurance claims. Subscription-based services feature auto-renewal options with prior notifications sent to the user. Refunds, where eligible, are processed promptly and follow a clearly defined cancellation policy. Failed transactions are automatically flagged for resolution, and users are advised not to retry multiple times without confirmation. Users can view their entire payment history along with transaction IDs and timestamps. Promotional coupons or corporate discounts may be auto-applied where applicable. Welleazy adheres to financial compliance standards and monitors all transactions for potential fraud or irregular activity. Updates to payment terms are communicated in advance, and users are encouraged to regularly review them.